If your heat pump is not working, you could check a few items first.

1. Is the circuit breaker or fuse OK? There may be several breakers.
2. Check the outdoor electrical box at the heat pump
3. Is the thermostat set properly?
4. Is the filter clean?
5. If it is running, feel the large copper line under the black insulation.  It should be hot if heating and cold if cooling.

If it still does not work call our service department at 440-238-9080 for more assistance.

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